As part of our efforts to improve our services and product offering, we carried out a customer survey in 2023. We asked our customers to share their experiences, satisfaction and expectations.
Here’s what we found out — and what it means for you:
🔹 What customers loved
Great appreciation for the variety and quality of beauty- and treatment-related products we offer.
Many highlighted the smooth and reliable order and delivery process.
Customers appreciated our customer service: friendly, prompt, and helpful.
🔹 What customers wished for / what we are improving
More frequent product updates — customers want to see new arrivals and updated selections more often.
Improved clarity of product descriptions and even more detailed product photos.
Faster updates on back-in-stock items and more transparent info about availability.
🔹 What changes we have already implemented based on feedback
We expanded our product range — added more variety especially in nail, lash and professional care equipment.
We improved the webshop’s navigation and search functions to help find products more easily.
We enhanced product pages — including more detailed descriptions and clearer photos.
We sped up our inventory updates and added clearer stock status notices.
We thank everyone who responded — your feedback has helped us make our shop better for you!